Refund & Cancellation Policy

Effective Date: 20 August 2026

At SarvPuja, we aim to provide a smooth and transparent experience for devotees booking Puja and Havan services through our website.

This Refund & Cancellation Policy explains the conditions under which a booking may be cancelled and a refund may be requested.

1. Cancellation by Customer

Customers may request cancellation of their Puja or Havan booking by contacting us using the details provided below.

Cancellation requests should include:

• • • Customer Name
    • Registered Mobile Number
    • Email Address
    • Booking/Order Number
    • Name of the Puja/Havan
    • Reason for cancellation

Cancellation requests should preferably be submitted before arrangements for the selected Puja or Havan have commenced.

2. Refund Eligibility

A refund may be considered when:

• • • The customer cancels the booking within the applicable cancellation period.
    • The requested Puja or Havan service cannot be provided by SarvPuja.
    • A duplicate payment has been made for the same booking.
    • A payment has been successfully deducted but the corresponding booking could not be created or confirmed due to a technical issue.

Refund eligibility may depend on the nature and status of the selected service.

3. Non-Refundable Situations

A refund may not be available when:

• • • The Puja/Havan service has already been performed or the arrangements have substantially commenced.
    • The customer provides incorrect or incomplete booking information.
    • The customer fails to provide required information after booking.
    • The customer does not attend or participate in a scheduled service where attendance is required.
    • The cancellation request is received after the applicable cancellation period.
    • The service has already been arranged specifically based on the customer’s booking.

4. Cancellation by SarvPuja

SarvPuja may cancel or reschedule a booking in circumstances including:

• • • Unavailability of the requested service
    • Temple or religious service scheduling issues
    • Unforeseen operational circumstances
    • Natural events or severe weather
    • Technical issues
    • Government restrictions
    • Other circumstances beyond our reasonable control

If SarvPuja cancels a confirmed booking and the service cannot reasonably be rescheduled, the customer may be eligible for a refund of the applicable amount paid.

5. Rescheduling

Where possible, SarvPuja may offer the customer an alternative date instead of cancellation.

Rescheduling will depend on:

• • • Availability of the selected Puja/Havan
    • Religious calendar considerations
    • Temple/service availability
    • Operational arrangements

Customers should contact us as early as possible if they need to request a change in the scheduled date.

6. Refund Process

Once a refund is approved, we will initiate the refund through the applicable payment method or payment gateway.

For payments processed through Razorpay, the refund may be processed through the payment gateway to the original payment method used for the transaction.

The time taken for the amount to appear in the customer’s account may vary depending on the payment method, bank, card issuer, or payment service provider.

7. Duplicate Payments

If you believe that you have been charged more than once for the same booking, please contact us with:

• • • Order/Booking Number
    • Transaction details
    • Payment date
    • Amount charged
    • Registered mobile number or email address

After verification, any eligible duplicate payment may be refunded.

8. Failed Payment but Amount Debited

Sometimes a payment may appear unsuccessful on the website even though the amount has been deducted from the customer’s bank account.

In such cases, please contact us with the transaction details.

We will verify the payment status with the applicable payment gateway and take appropriate action.

If the payment was received but the booking was not successfully created, the amount may be refunded or the booking may be confirmed, as applicable.

9. Refund Timeframe

Once a refund is approved and initiated, the actual credit time may depend on the customer’s bank, card issuer, UPI provider, or payment gateway.

SarvPuja does not control the processing time after a refund has been successfully initiated with the payment provider.

Customers are advised to allow the applicable banking/payment processing time for the amount to reflect in their account.

10. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us using the following details:

SarvPuja

Address:
House No. 438, Vinayak City,
Barod Road, Agar Malwa,
Agar, Madhya Pradesh – 465441, India

Phone:
+91 62328 82874

Email:
support@mediumslateblue-newt-884685.hostingersite.com

Website:
SarvPuja

Please mention “Cancellation/Refund Request” in the subject line of your email.

11. Verification of Refund Requests

For security purposes, SarvPuja may verify the booking and payment details before approving a refund.

We may request additional information necessary to verify the transaction and prevent unauthorized refund requests.

12. Policy Changes

SarvPuja may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with the updated effective date.

Customers are encouraged to review the applicable policy before making a booking.

13. Contact Information

For any questions regarding cancellations, refunds, payments, or bookings, please contact:

SarvPuja
House No. 438, Vinayak City,
Barod Road, Agar Malwa,
Agar, Madhya Pradesh – 465441, India

Mobile: +91 62328 82874
Email: support@mediumslateblue-newt-884685.hostingersite.com
Website: https://mediumslateblue-newt-884685.hostingersite.com/