Refund Policy

Our Refund Policy

Shaktiipuja provides online access to devotional services such as puja, havan, chadawa and other services displayed on the website.

Because the nature of each service may differ, refund or cancellation eligibility may depend on the selected service, the status of the booking and whether the service has already been performed.

When May a Refund Be Considered?

A refund may be considered in circumstances where a valid payment issue or booking-related issue is identified and the applicable service conditions permit a refund.

Depending on the circumstances, this may include situations such as:

• A payment was successfully deducted but the booking was not successfully created.
• A duplicate payment was made for the same booking due to a technical or transaction issue.
• A payment-related issue is confirmed by the applicable payment gateway or transaction records.
• A service-specific cancellation or refund condition expressly allows a refund.

Refund eligibility is determined after reviewing the relevant booking and payment information.

Booking Cancellation

Cancellation requests should be submitted as soon as possible after placing a booking.

Whether a cancellation can be accepted may depend on the status of the booking and whether preparation or performance of the selected service has already started.

Users should contact Shaktiipuja before the scheduled service where they wish to discuss a cancellation or booking issue.

Payment Deducted but Booking Not Confirmed

Sometimes a payment may appear to be deducted from a bank account, card or other payment method while the booking does not immediately appear as successful.

In such cases, the transaction may require verification through the applicable payment gateway or payment processing records.

If the transaction is confirmed as unsuccessful and the amount has been captured, the applicable refund or reversal process may be initiated according to the payment processor's procedures.

Duplicate Payments

If you believe that you have been charged more than once for the same booking, please contact us with the relevant transaction details.

After verification, an additional payment that is confirmed as a duplicate may be considered for refund or reversal, subject to transaction verification and applicable payment processing rules.

To help us investigate the issue, please provide the transaction reference, payment date, booking details and the contact information used during booking.

After the Puja or Havan Has Been Performed

Once the selected puja, havan or applicable devotional service has been performed, a refund request may not be applicable merely because the user changes their mind or does not receive the personal outcome they expected.

How to Request a Refund Review

To request a refund review, please contact Shaktiipuja using the contact details provided below.

Please include the following information wherever available:

• Your name used during booking.
• Mobile or WhatsApp number used during booking.
• Booking or order reference, if available.
• Transaction reference or payment ID.
• Date and approximate time of payment.
• A brief explanation of the issue.

Providing accurate transaction information helps us review the issue more efficiently.

Refund Processing & Payment Gateway

Where a refund is approved, the refund may be processed through the applicable payment method or payment gateway used for the original transaction.

The time taken for the amount to appear in your account may depend on the payment gateway, bank, card issuer or other financial institution involved in the transaction.

Need Help With a Payment or Refund?

If you have a question about a payment, booking cancellation, duplicate transaction or refund request, please contact Shaktiipuja.